{"id":14357,"date":"2019-03-06T08:43:08","date_gmt":"2019-03-06T08:43:08","guid":{"rendered":"https:\/\/www.elza-institute.com\/?page_id=14357"},"modified":"2026-02-17T07:59:07","modified_gmt":"2026-02-17T07:59:07","slug":"your-first-visit-to-elza","status":"publish","type":"page","link":"http:\/\/www.elza-institute.com\/pt\/your-first-visit-to-elza\/","title":{"rendered":"A sua primeira visita"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14357\" class=\"elementor elementor-14357\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9c282e e-flex e-con-boxed e-con e-parent\" data-id=\"a9c282e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e961cc e-con-full e-flex e-con e-child\" data-id=\"9e961cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd8d1bf elementor-icon-list--layout-inline elementor-list-item-link-inline elementor-align-start elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"cd8d1bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/www.elza-institute.com\/pt\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/about-elza-2\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">About<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00bb<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Your first visit<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4001b02 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4001b02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Your first visit<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf549a8 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"cf549a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTo make the most from your first visit to us examine the info on this page. Learn what to prepare and what to bring with yourself.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ea4445 elementor-widget__width-inherit elementor-widget elementor-widget-spacer\" data-id=\"2ea4445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ebd9f elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"77ebd9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.onedoc.ch\/en\/group-practice\/dietikon\/exjy\/elza-institute\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Swiss Patients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce046ae elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ce046ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.elza-institute.com\/international-patients\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">international Patients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c82158 elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"7c82158\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d0cf11 e-flex e-con-boxed e-con e-parent\" data-id=\"9d0cf11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9417d02 e-con-full e-flex e-con e-child\" data-id=\"9417d02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421eac8 elementor-widget elementor-widget-text-editor\" data-id=\"421eac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dear Patient,<\/p><p>We are honored that you have chosen ELZA Institute for your eye care. To ensure your visit is comfortable, efficient, and personalized, we kindly ask for your cooperation with the information below.<\/p><p>Our team is committed to providing timely care, especially for urgent concerns, while keeping waiting times as short as possible. We truly look forward to welcoming you and caring for your vision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-387340e e-flex e-con-boxed e-con e-parent\" data-id=\"387340e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76feb56 e-con-full e-flex e-con e-child\" data-id=\"76feb56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-40fa216 e-con-full e-flex e-con e-child\" data-id=\"40fa216\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea08290 elementor-widget elementor-widget-heading\" data-id=\"ea08290\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Health Insurance Card<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6228a39 elementor-widget elementor-widget-text-editor\" data-id=\"6228a39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Please remember to bring your valid health insurance card to every appointment.<\/li><li>This allows us to process your visit smoothly and without delay.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2d30e2 e-con-full e-flex e-con e-child\" data-id=\"b2d30e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-035ea0b elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"035ea0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Patient Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0632d1 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"c0632d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Before your first appointment, we kindly ask that you complete our Patient Registration Form.<\/li><li>You can <a href=\"https:\/\/form.jotform.com\/260431367745055\" target=\"_blank\" rel=\"noopener\" data-wplink-edit=\"true\">fill out the form online<\/a> (available in German, English, and French; change the language in the upper right corner of the first page) or <a href=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/Patientenformular-ELZA-2026-form.pdf\" target=\"_blank\" rel=\"noopener\" data-wplink-edit=\"true\">download it as a PDF<\/a> (German only), print it out, and send it to us in advance by email or post.<\/li><li>As soon as we receive your completed registration, a member of our team will reach out to you to schedule your appointment at a convenient time.<\/li><li><span style=\"color: #942227;\">Please note that we are only able to schedule appointments after receiving your completed registration form.<\/span><\/li><li>Submitting your information in advance helps us prepare thoughtfully for your visit and provide you with the highest level of individualized care.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff08891 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ff08891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/form.jotform.com\/260431367745055\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Online Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d2eb3 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"61d2eb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/Patientenformular-ELZA-2026-form.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-file-pdf\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M369.9 97.9L286 14C277 5 264.8-.1 252.1-.1H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V131.9c0-12.7-5.1-25-14.1-34zM332.1 128H256V51.9l76.1 76.1zM48 464V48h160v104c0 13.3 10.7 24 24 24h104v288H48zm250.2-143.7c-12.2-12-47-8.7-64.4-6.5-17.2-10.5-28.7-25-36.8-46.3 3.9-16.1 10.1-40.6 5.4-56-4.2-26.2-37.8-23.6-42.6-5.9-4.4 16.1-.4 38.5 7 67.1-10 23.9-24.9 56-35.4 74.4-20 10.3-47 26.2-51 46.2-3.3 15.8 26 55.2 76.1-31.2 22.4-7.4 46.8-16.5 68.4-20.1 18.9 10.2 41 17 55.8 17 25.5 0 28-28.2 17.5-38.7zm-198.1 77.8c5.1-13.7 24.5-29.5 30.4-35-19 30.3-30.4 35.7-30.4 35zm81.6-190.6c7.4 0 6.7 32.1 1.8 40.8-4.4-13.9-4.3-40.8-1.8-40.8zm-24.4 136.6c9.7-16.9 18-37 24.7-54.7 8.3 15.1 18.9 27.2 30.1 35.5-20.8 4.3-38.9 13.1-54.8 19.2zm131.6-5s-5 6-37.3-7.8c35.1-2.6 40.9 5.4 37.3 7.8z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download PDF Form<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5398a5 e-con-full e-flex e-con e-child\" data-id=\"c5398a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aad27fb elementor-widget elementor-widget-heading\" data-id=\"aad27fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Medical Records<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4d210 elementor-widget elementor-widget-text-editor\" data-id=\"6c4d210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To better understand your eye health history, please bring any relevant records, including:<\/p><ul><li>Previous eyeglass or contact lens prescriptions<\/li><li>Reports from other ophthalmologists or eye clinics<\/li><\/ul><p>These documents allow us to offer a thorough and tailored evaluation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-142cbbd elementor-widget elementor-widget-heading\" data-id=\"142cbbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billing Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d0811b elementor-widget elementor-widget-text-editor\" data-id=\"0d0811b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consultation fees are billed directly to your health insurance provider.<\/p><p>If you prefer not to receive a copy of your invoice, or if you would like the invoice sent directly to you, please let us know.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78b8947 e-con-full e-flex e-con e-child\" data-id=\"78b8947\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ad979 elementor-widget elementor-widget-image\" data-id=\"d6ad979\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:120,&quot;sticky_effects_offset&quot;:360,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/elza-patient-form-2.webp\" class=\"attachment-full size-full wp-image-52225\" alt=\"\" srcset=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/elza-patient-form-2.webp 800w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/elza-patient-form-2-300x200.webp 300w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/elza-patient-form-2-768x512.webp 768w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2026\/02\/elza-patient-form-2-18x12.webp 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7b0588 e-flex e-con-boxed e-con e-parent\" data-id=\"b7b0588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dbb8728 e-con-full e-flex e-con e-child\" data-id=\"dbb8728\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-736695b elementor-widget elementor-widget-heading\" data-id=\"736695b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Appointment Cancellations &amp; Missed Visits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3fc6bd elementor-widget elementor-widget-text-editor\" data-id=\"d3fc6bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are unable to attend your scheduled appointment, we kindly ask that you notify us at least 24 hours in advance.<\/p><p>You may cancel:<\/p><ul><li>By phone at +<a href=\"tel:+41447418181\">41 44 741 81 81<\/a><\/li><li>By email at <a href=\"mailto:info@elza-institute.com\">info@elza-institute.com<\/a><\/li><li>On Sundays and public holidays via email at <a href=\"mailto:info@elza-institute.com\">info@elza-institute.com<\/a><\/li><\/ul><p>Appointments not canceled at least 24 hours in advance will incur an administrative fee of <strong>CHF 100<\/strong>.<\/p><p>For scheduled treatments involving self-pay services, 50% of the agreed treatment cost will be charged. These fees are not covered by health insurance.<\/p><p>For outstanding balances, reminder fees apply as follows:<\/p><ul><li>Second reminder: <strong>CHF 30<\/strong><\/li><li>Third reminder: <strong>CHF 50<\/strong><\/li><\/ul><p>We greatly appreciate your understanding and your consideration of our time and scheduling. Your cooperation allows us to provide attentive care to all of our patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a5b631 e-flex e-con-boxed e-con e-parent\" data-id=\"8a5b631\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03ac535 e-con-full e-flex e-con e-child\" data-id=\"03ac535\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6269a elementor-widget elementor-widget-heading\" data-id=\"8a6269a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d340e71 elementor-widget elementor-widget-text-editor\" data-id=\"d340e71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Are you coming for a second opinion? If you have any medical reports about your eye disease, then please bring these with you.<\/p><p>We may need to dilate your pupils during consultations using special eyedrops.\u00a0If this is the case, then please take this into consideration when planning your trip to ELZA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf07b9b elementor-widget elementor-widget-heading\" data-id=\"bf07b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Laser eye surgery\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66a87e elementor-widget elementor-widget-text-editor\" data-id=\"f66a87e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please do not wear contact lenses for at least 2 weeks before the initial consultation. Contact lenses can change the shape of the cornea, and it takes time for the cornea to return to its natural shape \u2013 which is how we need the cornea to be to perform accurate measurements of it. If contact lenses are worn before your assessment, we will obtain false readings, and we won\u2019t be able to tell you with certainty if and how your eyes could be lasered.<\/p><p>A precise preliminary examination is only possible if you have followed the 2 weeks without contact lenses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcf3611 elementor-widget elementor-widget-heading\" data-id=\"bcf3611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Keratoconus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf386d0 elementor-widget elementor-widget-text-editor\" data-id=\"bf386d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Just like with laser refractive surgery, please do not wear contact lenses for at least 2 weeks before your assessment \u2013 the change in corneal shape that contact lenses can cause can seriously distort the examination and our doctors will not be able to provide you with certainty about a possible progression of the disease.<\/p><p>In addition, a clean (undistorted) pre cross-linking measurement is important so that we can determine whether keratoconus progression has actually come to a standstill after cross-linking.<\/p><p>So please do not wear the contact lenses \u2013 just one hour of wearing them strongly deforms the cornea and renders our measurements inaccurate. We are aware that this is a long time, especially for young working people, but two weeks is the absolute bare minimum.<\/p><p>Please also bring old documents, if any. All older documents are valuable and should be collected if possible and brought to the investigation: old prescription glasses, old corneal topographies, even old lenses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-446fe66 elementor-widget elementor-widget-heading\" data-id=\"446fe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eyelids\/ Orbital surgery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7619d41 elementor-widget elementor-widget-text-editor\" data-id=\"7619d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please bring old portrait photos. Our doctors want to know what your eyelids, eyebrows or orbit looked like 10, 20 and 30 years ago.<\/p><p>Ideally you are between 20 and 40 years of age in the pictures.<\/p><p>Portrait photos are ideal because you are looking straight into the camera and your head is not tilted or turned to one side.<\/p><p>Old travel passes or passports are sufficient: the head position on passport photos is perfect for our purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1cea4 elementor-widget elementor-widget-heading\" data-id=\"0e1cea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Glaucoma\/Retina<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c550ef elementor-widget elementor-widget-text-editor\" data-id=\"1c550ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We use advanced imaging technology that often eliminates the need for pupil dilation. <br \/>However, dilation may still be necessary, so we kindly ask that you avoid driving yourself <br \/>to your appointment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-542c797 e-con-full e-flex e-con e-child\" data-id=\"542c797\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7ee7ae elementor-widget elementor-widget-image\" data-id=\"a7ee7ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"800\" src=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-1.webp\" class=\"attachment-full size-full wp-image-47064\" alt=\"\" srcset=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-1.webp 450w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-1-169x300.webp 169w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-1-7x12.webp 7w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ee3788 elementor-widget elementor-widget-image\" data-id=\"9ee3788\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"456\" height=\"810\" src=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-2.webp\" class=\"attachment-full size-full wp-image-47065\" alt=\"\" srcset=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-2.webp 456w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-2-169x300.webp 169w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-2-7x12.webp 7w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fe5f5 elementor-widget elementor-widget-image\" data-id=\"a2fe5f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"456\" height=\"810\" src=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-3.webp\" class=\"attachment-full size-full wp-image-47066\" alt=\"\" srcset=\"https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-3.webp 456w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-3-169x300.webp 169w, https:\/\/www.elza-institute.com\/wp-content\/uploads\/2024\/11\/zurich-3-7x12.webp 7w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para tirar o m\u00e1ximo partido da sua primeira visita, examine as informa\u00e7\u00f5es contidas nesta p\u00e1gina. Saiba o que deve preparar e o que deve trazer consigo.<\/p>","protected":false},"author":6,"featured_media":50477,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_angie_page":false,"footnotes":""},"class_list":["post-14357","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>All you need to know for your first visit to the ELZA Institute, Dietikon<\/title>\n<meta name=\"description\" content=\"Everything you need to know for your first visit to the ELZA Institute, Dietikon \u2013 what to do and not do beforehand, and what information is needed from you\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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