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The tried-and-true method is to build trust

The Tried and Tested Way is to Build Trust – Dr. Emilio Torres-Netto

Dr. Emilio Torres-Netto, MD, PhD, is a cornea and cataract surgeon at the ELZA Institute in Zurich. Emilio was featured in this month’s issue of Cataract and Refractive Surgery Today Europe, with the article “The Tried-and-True Way is to Build Trust.” His contribution was part of the publication’s “Perfect the Patient Lifecycle” issue, and explains to readers (other ophthalmologists) about the best way to build good relationships with patients that stand the test of time. In the article, he details exactly what needs to be done by doctors to build trust with their patients, and that simply means: be honest, and be sympathetic, realistic and empathic. Why not visit the ELZA Institute and see if Dr Torres-Netto’s “Tried-and-True way” works for you!

 

The Tried and True Method is to Build Trust

 

 

CRST Europe article by Emilio Torres-Netto

Click here to read the article

 

Reference

Torres-Netto EA. The Tried-and-True method is to build trust: Retain patients with keratoconus by showing them sincerity and sympathy. Cataract and Refractive Surgery Europe, May:32–33 (2022).

 

About Dr. Emilio Torres-Netto

Emilio A. Torres-Netto is a cornea, cataract and refractive surgeon who has trained in several renowned centers in Brazil (Federal University of Sao Paulo and Medicine Faculty Santa Casa Sao Paulo, Sao Paulo), the United States of America (Stanford University, Stanford, California), France (Fondation Ophtalmologique Adolphe de Rothschild, Paris) and Switzerland. He is currently engaged in the development of new and innovative therapeutic approaches for keratoconus, cross-linking and refractive surgeries at the ELZA Institute and the University of Zurich, Switzerland.

Dr. Torres-Netto is the author of several articles in peer-review journals and has received 12 Prizes and Awards from the largest societies of Ophthalmology. Recently, after a unanimous decision, he was chosen as the inaugural World Winner of the International Council of Ophthalmology Award for his work in corneal biomechanics, keratoconus and cross-linking. He recently was awarded the Barraquer Medal by the Brazilian Association for Cataract and Refractive Surgeons.

Dr. Torres has participated in more than 100 national and international congresses and has delivered over 100 presentations.

The ELZA Institute

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Augeninstitut ELZA
4.8
Based on 109 reviews
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mike
mike
09:02 04 Jan 23
Overall as a 50 year old, who wanted to continue to avoid wearing glasses and/or contact lenses, my goal was 100%... achieved with ELZA and Dr. Hafezi. I greatly appreciated the overall approach by Dr. Hafezi and his friendly and competent team in reviewing my vision at the start and following a comprehensive eye exam- the explanations of my options. For me I chose PRK in one eye for a monovision solution to correct short sightedness which was becoming more prevalent in night driving and sports such as skiing and cycling. PRK heals slowly but the outcome is worth the wait- and the cost- you use your eyes every waking moment- and for me I cannot see any reason not to pursue better vision with the ELZA team! A great quality of life enhancement!read more
Zuzana Fecko
Zuzana Fecko
21:48 31 Oct 22
Thank you so much, Dr. Torres and prof. Hafezi. 26 years I was only “dreaming” about the eye surgery due to possible... complications. I was worried ..Thank you for encouraging me to make a decision and thank you for your professionalism, explanations and great work!I wish you all the best, lots of success and only happy patients!read more
Serena Fazio
Serena Fazio
11:15 06 Mar 22
I have been to the ELZA clinic to have surgery for my miopy, as my eyes were rejecting the contacts and I was tired of... wearing glasses. From the first preliminary visit, to the actual surgery and post-surgery care Dr. Hafezi and all his collaborators have been extremely professional, considerate and helpful. All the steps of the (very short!) surgery were thoroughly explained to me in order to be as calm as possible, together with the medication plan and precautions to be aware of so that my eyes could heal in the best way possible. By following their exact instructions, the healing process has been very successful and smooth, and after about one week I was able to see perfectly. I absolutely recommend this team and their expertise!read more
Robin A
Robin A
11:43 16 Feb 22
Top experts and professional team. Highly recommended
Thunder Shiviah
Thunder Shiviah
14:05 23 Nov 21
After some research on local options I decided to go with ELZA since it stood out as the best. The operation and the... post-operation recovery went extremely smooth (something I was worried about with PRK). Now my vision is much better than I had hoped and I have no side effects such as dry eye or night vision problems. Thank you!read more
Thomas S.
Thomas S.
09:37 07 Jul 21
My left eye had to be operated on because of a cataract. As I had an Artiflex lens implanted a few years ago, it had to... be removed first before a modern lens could be implanted to correct the cataract. Prof. Hafezi treated me in an very competent and friendly manner. I am very happy with the result.read more
Selma A. Rahim
Selma A. Rahim
19:45 02 Jul 21
Dr. Hafezi.. the KING OF CXL🤴
Gianluca Ricci
Gianluca Ricci
12:46 10 Apr 21
Great team and service!
rehaneyecare
rehaneyecare
05:36 08 Apr 21
Excellent surgeon
Steven H.A
Steven H.A
16:13 11 Jan 21
Prof. F. Hafezi s expertise is enormous and he has a very pleasant and calm nature which gives the patient... security.Thank youread more
Online Commande
Online Commande
09:19 05 Dec 20
Totally creepy, very arrogant Prof.He just want your money.It may explain, why this Prof. is not in the center of the... city of Zürich and why he has been thrown away from University of Geneva.read more
Elena Churilova
Elena Churilova
10:06 17 Nov 20
At the moment, 3 months have passed since the moment I made laser vision correction in this clinic. and I can say that... I am happy that I chose this particular clinic and Prof. F. Hafezi. The entire staff of the clinic is very friendly, treats patients with sympathy and patience if they are nervous before surgery (my big gratitude to Aida Alili for all support and patience). The doctor Hafezi and other doctors of the clinic are very professional and ready to explain to you as many times as you need. I can only recommend!read more
Michele Aggiato
Michele Aggiato
18:17 10 Jan 20
The day I had Prof Hafezi checking my keratoconus I knew I was finally in the right place after years of searching for... a good ophthalmologist. Prof Hafezi recommended a surgery due to a drastic degeneration of my cornea. The surgery was performed by himself with the assistance of Dr Rodriguez, one more collaborator of Prof Hafezi’s team who got my full trust.read more
Ashley Faulkes
Ashley Faulkes
15:30 21 Mar 16
Professor Hafezi and the team at the ELZA Institute have done an amazing job of creating a first class eye clinic, with... cutting edge technology and support. I went there for a dry eye issue and other issues with my prescription, and they were easily able to help me and put me on the road to better vision! High recommend them to anyone in the Zurich/Aargau area.read more
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Augeninstitut ELZA
4.8
Based on 109 reviews
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